You would figure with all the competition in the neighbourhood, Ginza Sushi would try to excel in customer service. However, our experience last night once again proves that they have no interest in maintaining loyal clientele.
This used to be our go to place for so many years and for the third time, the service on October 1st was horrendous. Three of us went to the restaurant, two of us ordered sushi combos and one ordered a Bento box. The sushi platters came out relatively quickly, however after waiting an additional 20 minutes the Bento box still never came. Calling over the manager and owner repeatedly, he said it was in process and did nothing to either expedite the delivery of the Bento box or offer something while the Bento box was being prepared.
Never have we had to wait 20 minutes for a Bento box anywhere while the rest of our party ate their food.
As we asked for the bill, our server and asked if we wanted anything else. I quickly responded "how about the rest of our food". She just walked away.
We paid the bill and walked out. This is the third time we've had an issue with service at what used to be one of our favourite restaurants for the past 20 years. I can truly say this visit was definitely the last. With all the other options for Sushi in the neighbourhood, I would not recommend going to a place where of the food quality is only ok and the service non-existent.