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  • Fool me twice, the shame is on me and I take responsibility for this situation, but I am done with the service department at this dealership. This is the second time that the bill for my service was questionable, to put it mildly. I still have yet to understand how a 30,000 mile servicing, plus an additional fuel system cleaning (which I foolishly agreed to) amounted to over $700. I dropped my car off for the 30k mile servicing which should have run around $400. I was also urged to take a fuel system cleaning service. I was in a hurry to get to work so I verbally OKd this service. Where I was particularly foolish was that I left without taking a written estimate. I went to work, was called later in the day that my vehicle was ready and I collected it the next morning. Again, rushing to get to work, I signed off the on the $700 without questioning, hoping to make heads or tales of it later. Again, 100000000% my fault and my responsibility, but who DOESN'T give a written estimate? Since when should a customer ever have to ask for this? Although I should have known better to trust ANY car dealership and should have insisted on a written estimate and questioned the charges before collecting my vehicle, I think it is essential that we all be able to trust those with whom we do business. Showcase Honda utterly failed and even after completing a survey conveying my complete dissatisfaction, I have not heard one thing from them. So lesson learned to me: get that written estimate and go through everything with a fine-toothed comb. In the mean time, folks I would avoid this dealership altogether. As I said, this is the second time that the cost of service has been questionable and it won't happen a third time. I'll go to Tucson for servicing before I ever bring my car back here.
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