First off i waited 20 mins in the chair with my toes soaking, very busy as usual. There was another girl that came in right after me also waiting for a pedicure the lady who was going to do my toes tried to service her first but i spoke up and said i was waiting first... sloppy right ! Then i told her i had gel on my toes so she could remove properly.. then began trying to pull it right off!! and in the process tore my nail right off. She started to cut the rest of my toes in such a hurry, i told her 3 times prior what are you doing i said FILE!! i take vitamins for my nails to grow and waited 2 months for this pedicure. I was very disappointed with everything. I just got up and left.. i later came back and was heated told the lady at the front i wanted to make a complaint. They clearly don't understand English, and she said I don't see anything wrong expect for the blood.. I was livid, how careless they run their business and customers....I wouldnt recommend them to anyone, I tried to book with them several times prior to this incident and I've always left because they've given me a 30 to an hour wait & in the beginning always say 5 min wait. Very unprofessional and reckless with the people they deal with. Never had a experience like this before and hope no one ever has to deal with anything like this!