Was referred by AHS for a disposal issue. Bree acted like she was inconvenienced by her j.o.b. & had better things to do. I mean how dare I request a service call during regular biz hours. Happily I was scheduled for the next day. When she gives a 4 hour window I say well I have an appt at 1. She say's I'll probably be first because of my location. OK sounds good. She then says thank you & goes to hang up. I say I have a couple of questions. She literally gives me a elongated OK. Will there be a call prior to arrival? She gives me a cursory Yeah. After that kind of reaction I just say ok thanks & she hangs up. Next day Jacob arrives bright eyed & bushy tailed at 8:20 a.m.. No call prior to arrival but he's here so YAY! Due to AHS service contract he can't do anything to my broken disposal. i.e. it still "functions" aka turns on (far from functioning) but OK not his fault. It is what it is. I had a new sink that needed to be installed & asked if he was there could he do that? He said no he wasn't scheduled for that. OK but you were here to work on disposal so your time is spoken for. I didn't mind paying additional. Mind you the sink is literally plug & play. The faucet is already attached so no priming etc needed. I'm obviously irritated now. So he says he can give me a quote. Really? No I don't need a quote. He's perfectly happy apparently knowing that I've forked over cash for his services & just because he can't perform the service requested he's A-OK doing nothing. Not very ethical, helpful & bad customer service from start to finish. Very disappointed with the lack of service on every level. DO NOT USE this company.