Maggiano's is one of my favorite North Scottsdale restaurants. I love the Salmon Oscar and all the waiters & waitress are terrific! Our favorite being Jean, My concern is not so much the food as it the wait... We go about twice a month and have noticed now that the winter visitors are back in town even with reservation we were told it would be another 30 minute wait after our reservation time...Thank goodness a nice manager from Denver just happen to be there and immediately got us a table after the hostess had told several other customers with reservations the same thing! I explain to the manager that we come in the summer when we are always able to get right in but to "BUMP" us for 30 minutes past are reservation time in busy winter months just does not make good business since. I also felt sorry for another couple who told us they were told 30 minute wait then after 30 minutes were told another 30 minutes.
Please don't bump your local year round clients for the drop ins from out of town...My suggestion would be to either hire more staff & open upper level, or keep your customers that do make reservation to a 10 minute delay at the most...even if some tables are empty for 10 minutes. You will want us in July...keep us happy now!
YOU HAVE GREAT FOOD, I just know we meet several customers who were just as upset as us about making reservations and being told we still had to wait another 30 minutes... Shout out to the manager from Denver who was there to resolve issue!