I love The House. I always have as long as I can remember. Firstly, their products are very high quality. The coffee is delicious, espresso is perfect, they offer all different types of milk, and the food is just as great. Not to mention - they also have tasty smoothies.
They are definitely a little disorganized these days. I know that the shop is run by the Alliance Church and that they try to hire younger people who are involved with faith/community. However - sometimes I find the volunteers/employees to be very disorganized. And though they are always very friendly - sometimes they really just don't have it together.
The shop puts on various different events every day of the week - which keeps it interesting. They have open mics on Thursdays for all ages, shows on Fridays/Saturdays, film viewings, AA meetings, different speakers, playtimes for Moms/Kids. They are a truly fantastic organization with great products. Maybe a little weak in organization but generally 4/5.