The people at this store are very rude, they have long wait times and don't care about customer service. I got my son an iPhone 6s 64 gig for Christmas. The phone is defective (shuts off every hour or so). I called customer service and they let me know returning it to the store was the best/fastest way to handle the exchange. They told me they would do it but it would cost an extra $100 because I got the phone in a special deal online at verizonwireless.com. They gave me no options except to charge me an extra $100. The store manager said her hands were tied because there was an issue in the system. After 90 minutes, we left without a phone and very dissatisfied. I've contacted Verizon through Twitter and they are trying to solve the issue and coordinate an exchange with the store. After calling to see if they had the phone in stock, the manager was again rude. I just don't get it. Why are they being rude to a business and personal client???