I've been coming to this particular Starbucks for years. It's in Kierland which is convenient. Mostly, I find it a place for people watching. It's always crowded and the lines are long. The customer service isn't great, not friendly at all. Drinks are usually correct, but I have even had iced coffee with milk get screwed up. Really...coffee, milk then ice. It's not that difficult. The reason I'm writing a review right now is because of a particularly strange experience last night. My boyfriend and I came in for an Americano. The strange, socially awkward barista completely left us at the register, with no one in line, her back turned to us while she busied herself pouring coffee from pitcher to pitcher. She said to wait. We were waiting 5 min! I think whatever she was doing could've waited until she took are 2 orders. Someone else finally came to take or order. It was completely rude and annoying. Starbucks should really chose their employees a little better. People skills are important. Customers should come first.