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  • BRUISED BODY, BRUISED HEART! I was subjected to harsh skin-rubbing and elbow-digging after I repeatedly told the male/masseur to stop. I have a BRUISE ON MY LOWER BACK after I wrote on my paperwork that I wanted "medium pressure". More concerning is the fact that the management didn't care. WHAT HURT MORE THAN MY BODY was the female who calls herself a manager and whom was very UNSYMPATHETIC and just plain cold. I was very polite to tell her that I was nauseated from all the body movement and exhausted from the very harsh elbow treatment. THE MANAGER DID NOTHING to research my claim or talked to the masseur or the fellow masseuse working next to him that day, nor did she offer any type of remedy. In fact, she made things worse by hanging up on me while I was talking! The last thing she said to me was that it was MY FAULT for not getting up and leaving in the middle of the massage. This shouldn't have to be an option!! A person should be able to enjoy their massage! My question now to Thai Royal Massage: ARE ALL YOUR MASSEURS CERTIFIED??? This is a question I am definitely looking into as I dispute this claim through my bank.
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