I have been to Burntwood several times over the years and it has continually gone down hill. The last time was last Saturday mid afternoon. It was quiet and slow. My friend and I ordered salads and it took 15 minutes to arrive and then without the gorgonzola. Another 10 minutes to get that. Dessert also took 20 minutes and came only after we flagged down the manager to ask where it was. He was nice enough to remove it from our bill, which was great because it was not good. The servers used to be more caring and professional. The hostess looked like someone out of a cartoon with torn-look stockings, skintight clothes and a rhinestone headband. I think their standards have gone way down.