Tom was awesome! My tire blew, he could have charged me for a new tire but he gave me a credit for my tire (which was relatively new but I didn't even buy there!) and only charged for the balance to retain us as customers. He went above and beyond what he needed to. He also assessed my tires and made us a two-for-one offer, again to keep our business...but was still open to suggesting that we shop around! Why bother? He was extremely friendly (even amidst a busy day) ...and he has got our business. Thanks Tom!