| rev:text
| - They messed my drinks few times already. Last few months, I ordered white mocha online. They didn't put white mocha in my drinks two consecutive days. When I noticed something wrong with my drinks, I was already on my way to work. I couldn't bring them back. I decided not to use mobile order in the third day. I went to the store, put my order and told them what they had done. Everything went fine after that. Last month, I had problem a again with my drinks. And of course, they made mistake two consecutive days. Again, I went inside, told them what they had done. They apologized and everything went Okai till yesterday. I ordered white mocha online. They gave me a drink without espresso. Fortunately, I could come back this time. I asked one of the girls working there if I ordered it wrong. She confirmed that I ordered it right but they made it wrong. They remake my drink. Fine! I left my wrong drink and picked up the right one. This morning, I put the same order. I picked up my drink, checked before leaving the store, and of course again, there was not espresso in my drink. I asked the girl the fix it. After all, I hoped there was no more problem with my "fixed" drink. I had my first taste after 15 minutes away from the store. Of course, there was no espresso in my fixed drink. I couldn't believe what just happened. I called and let them know what they just did. The girl who made my drink told me I ordered it wrong....
How could I order it wrong? I asked them yesterday, and they confirmed that I ordered it right... anyway, she told me she would put my name in the book, and I can come back and get one "free drink" I come back tonight, asked if I can have store credit for my drink. I will use for my mobile order in the morning as my convenience. The girl told me she can't give me store credit. They told me tomorrow morning I have to call them 30 minutes ahead to order my free drink.
Okai. This is my frustration. It is not free drink because I didn't get what I paid for in the morning. I paid for what they call "free drink" They should make it more convenient for me. And also, they would not have to give me free drink if they make my drink right from the first time. ALL I NEED IS MY DRINK IS MADE RIGHT. I don't wanna come back to ask for my right drink second or third time, and be treated as someone asked for free drink.
Another detail upset me. When I come back tonite, the girl told me she would not surprise if they messed up my drink in the morning because they are way too busy. Is that the sign of "this happens all the time. Don't be surprised if you didn't get what you order for" wowww... shocked me!!!
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