Moved to South End in June from Florida and I love working out so I needed to find a gym. Parking is easy at Epicenter(people tend to forget that it has 4 levels that go down and get mad if the first level is completely filled). It still has the new feel and isn't ever really dirty. I mainly stick to the free weight area which could use a touch up on which machines need to stay and to create a little more space. Sometime's they don't have towels available for members which is annoying and unsanitary but at least 90% they do. I signed a 2 year contract and plan on staying for the full 2 years so I can't really comment on the cancellation policy yet. The people that work the front counter are always nice to me and say hello when arrive and goodbye when I leave. A lot of the TV's screens are very whitewashed due to either them being on constantly or a bad cable connection but I'm there to workout, not watch TV. The only things I don't like about the gym mainly revolves around the other members. Some people just don't have proper gym etiquette. i.e. - standing in front of all the dumbells while you curl so other people can pick up/place back dumbells. re-racking their weights when they are done with equipment, wiping off equipment, etc. Other than that, I have been very pleased with Gold's so far and will continue to go.