We stopped at the new location on route 59 in Kent recently, after waiting a sufficient amount of time after their opening to allow them to get the kinks out. The kinks were live and well that weekday evening, I am sorry to say.
Waited 10 minutes to be seated. When no one came to do that - we sat ourselves at a clean empty table in the bar. Our waiter threw menus at us as he ran by and caught our order when he ran by the next time. Our margaritas were a long time coming on his third pass by our table but, the chips and salsa we got with the menus kept us. Our dinners came quickly and I thought, "oh he forgot our guacamole appetizer, he's so busy I won't make a deal about it since we have our meals already." Nope he threw that on the table as he ran by 10 minutes later ....with no additional chips to eat it with so... it didn't get eaten. Couldn't tell him for he never came back all through dinner. Luckily when he threw our dinners down, we were able to catch him long enough to tell him that we would need silverware and napkins too. As far as him bringing them to us... we waited and waited and waited for his return, with our food just sitting there, before he threw a handful of silverware on the table as he ran by. We were able to get his attention to get our check with the writing on an air receipt trick when we were finished,... but waited a good 15 minutes to get our credit card back.
How was the food you ask? The food is NO DIFFERENT than 20 other similar places I could get it within a 30 minute drive... the difference is many of THEM value their customers enough to hire enough people to give them a dinning experience.