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| - In late-2011 we decided to go here for carpet, prices were reasonable, service was average. The installers did a good job, especially since they couldn't take a leisurely pace since they had to be done by earlier than they expected due to my family leaving town that afternoon. After they picked up the pace they finished the job with an adequate job. Some of the transitions from tile to carpet(tucks) didn't really look that great, but passable. I didn't really complain since I did make them work faster than they are used to.
Fast forward about 4 years(2016). Some of the carpet has now come untucked and has developed a slight hole at one of the transitions.
I decided to give them a call to see if I could get a quote on a repair or stretch so I could extend the life of the carpet I have. Left a message with a salesman who said "Tom" would call me back. I waited two days and called back, told them I was waiting on a call back. I was transferred to this "Tom" who first told me that I hadn't been waiting very long so he doesn't understand why was upset I didn't get a call back yet. He then tells me that no one gives quotes on repairs, they just do it and give you a bill. However, he doesn't have people or the time to do repairs and gives me the number of someone else. He then apologizes that they didn't give me the information on the repair person right away.
I never understood vendors who really screw up service after the sale, it's the easiest thing to maintain. Rude, unprofessional behavior kills new sales and repeat business. As a result of my last interaction with Tom, I'm not only not going to ever visit that store again, I'm not going to recommend them, and I'm now writing this review.
Looking at the other reviews it appears that rude and unprofessional behavior is common at this business.
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