Shady practices and false advertisement... when you see 2 and half stars believe it! If you see my past reports you will realize I never leave bad reviews about anyone... so I had a note for a free day camp session at pet smart after having 10 evidently this is generated in the system which keeps records of my dog stays... I lost the coupon and told them to look up my dog who had her stays... the lady lied and said she had only 8 and I was wrong... funny how God works later that night I found it and turns out I was right and my free stay did not expire ubtil4 January 2017 ..I will save my receipt and see how I can file a formal complaint