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  • Went to the Willoughby one today. I put in 16 quarters for a $4 wash and it still said I needed to deposit 50 cents more. I did so and it only accepted 25 cents. I saw two people in the office so I got out of the car and explained that the machine too $4.50 and still needed another quarter for a $4 wash. The heavy set women immediately responds "you put the quarters in too fast". I took offense to this and told them both I actually did not. I waited for each quarter to fall to the bottom and then deposited the next. And I asked "how do you know I deposited them too fast? you didn't see me". The male stands up and say never mind I will help you get it to work so he gets change from his car and deposits it and low and behold it does the SAME THING for him. ironic is it not?? all the while he was still arguing with me!! Horrible people skills. He asked me in exasperation "what do you want me to do?". In my view, he and she (they are the owners I found out) should have said sorry lets help you and show me how to deposit the coins if they felt I was using the machine incorrectly. Once he realized he had the same problem, he should have apologized and said sorry for my wife rushing to judgment. The kicker, he never offered to give me back my 50 cent overpayment lol. Very rude from the start and had the audacity to continue arguing with me even After he realized I was correct. No integrity. No class.
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