I came in for an oil change after work in my uniform and they were too busy to take me which is fine, I understand that, so I made an appointment 2 days in advance for an oil change. Kenny took down my name, number, and make and model of my car and said I was all set for my appointment for Saturday at 10. I came in on time in civilian clothes and they told me I had no appointment and that it would be a 2 hour wait for an oil change, they didn't remember me coming in and making an appointment. Then they proceeded to ask me about my job in the military and how long I've been in. I didn't show them any ID, so if they really didn't remember me coming in and making an appointment, how would they have known I was in the military? At least get your stories together if you're going to lie to me.