went in to have a bad at home dye job corrected,asking for hi and lo lights ( i took 3 color pictures from magazines for examples). i wear my hair short ,and it's medium brown with caramel/blond hi lights usually. i got 6-9 tan/beige ( not a color that occurs in nature ) hi lights and the rest of my painted dull brown. i complained and they kindly offered a do over-and i got DARK DARK brown painted hair with 6-9 light brown hi lights. since all the processing, i'm going to have to wait til it washes out. i went thru christmas like that. family members looked at my face, then at my hair, then gave me a pained look. i wish i could wear my nike cap all the time now.