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  • First off, I loved the aerial yoga classes and all of the instructors were amazing!! That being said, my last experience there with co-owner Victoria was a nightmare. Several weeks ago they announced they would be closing permanently. I explained to Victoria that due to my rigorous work schedule I could only attend Saturday mornings and had been given a pack of 20 classes as a gift. I had only used 3-4 classes at the time and wouldn't be able to use them all by closing. She asked for my name and phone number and said she'd talk it over with the other owner and get back to me. Each Saturday after class since that time I inquired about the final decision of how they would handle my account. Each time I was met with a delay of "we haven't talked yet" or "I miss placed your number." They are closing after tomorrow, so again I asked. I got a number of obviously FALSE statements in response: -If we refund you we would have to refund everyone and we're not going to do that. -We gave everyone enough time to use up their paid classes -I'm not sure how much you paid for the classes -You signed up for this package in May (actual-gift certificate purchased 3 weeks before starting in Oct) -Some of your classes were drop in -I would have to look it up by the name of the person purchasing the gift -I only have 50 dollars I could give you now -You already used 10 classes (used 7) After showing Victoria how to search on her system to find my name and account and then showing her how many classes I have taken, none drop-in, she quickly wrote a check and said, "You can thank me for that! I won't be getting that back!" Making her feeling of being irritated more obvious she quickly turned her back to me. I said "Thank you" and walked away. Bad business practices, poor planning, disorganization? I'm not sure what makes it so irritating to refund money for services that have NOT YET BEEN RENDERED!! Did I mention she shorted me $30. I will never patronize a business owned or co-owned by these individuals again. Sorry yoga instructors.
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