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| - I had been waiting months to try Sweet Addiction and was thrilled when my husband said we could go. I went to a similar place in Huntington Beach and was raving to him about how much he was going to love it, ice cream and cookies, how could it go wrong? But it did.
Upon arriving I noticed the decor and I actually enjoyed it, very modern and clean, and it looks like homemade paintings on the wall- tucked behind the refrigerator that is holding the soda and water. The smell of cookies was ridiculous and I was excited to start my cookie, ice cream creation. I then noticed how small the ice cream bar area was and that the cookies were stacked on a self that was only about 2 feet from the ceiling.
After canvassing the place, we decided to try and place an order. Like I stated previously we had never been here so my husband was taking a little longer to order to which we were told to "step aside and let the next person order," there was one person behind us and she was ready either. When I looked at the menu and saw a cookie sundae" option it read "2 scoops of ice cream, one cookie, and hot fudge" that sounded like what I wanted minus the fudge.
While placing my order with the tall blonde girl behind the counter I said "the cookie sundae please with ___ and ___ ice cream and ___ for the cookie, hold the hot fudge,"
to which the girl replied,"so do you want whipped cream?"
me: "oh no thank you,"
her: "so thats not a sundae, just get the 2 scoops and a cookie" .....
Alright so yes, I suppose I should have realized that a sundae would indeed include whipped cream and fudge, however, I have been in the customer service industry long enough to know that you do not speak to a customer that way. I then heard the same girl speak to another customer in a rude manner. Then noticed that the male that worked there was standing between the back of house and the counter fidgeting with whipped cream and clearly avoiding with any sense of work duty-which always annoys me. Have some work ethic people!!
The ice cream was alright but a little freezer burnt and the cookies were hard (probably due to the fact they are baked in the morning and left on an open shelf the rest of the day). I have to say that I probably would have been fine with this place if I hadn't first been brushed aside and then treated like an idiot. I also don't like the fact that no one that works here wears a name tag.
Personally, I can go to a restaurant that has the best food ever but when the service and attitude of the people that work there is poor and down right negative, I will not waste my time or money to go back.
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