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  • Ocotillo has been one of our favorite courses when it was a Troon managed course. Today we went and golfed and were astounded by the lack of customer service. We also purchased the Summer Pass prior to going to the course. We started with lunch, it was fair, the menu has changed and limited. It took over 30 minutes do sliders and a hot dog, and we were the only one in the clubhouse. Then we went to wait for the ranger, then we went looking for a ranger...finally I went to the clubhouse to ask which course we were on because we could not locate the ranger. The course was in pretty good shape, the greens a bit slow. The course was empty, never saw a soul so the rate of play was perfect we finished in just a little over 3 hours. We then turned the cart in, 2 staff sat their talking to a friend, my husband used the restroom, came back I had my clubs off the cart, he said did they clean the clubs I need to tip...I explained they completely ignored me. He grabbed his clubs and we left, they watched us walk off never said one word just kept visiting. This was in our top 3 courses to get a membership, after today I'm not sure it will stay on the list. I was excited to learn Phil Michelson group had taken over the course, now I need to say it's chaos as far as staff. This is a beautiful course I hope they can improve the restaurant and customer service, there are to many other nice places to play.
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