The BEST Customer Service by Phx Supv Tina though she has a boot (Injury) She goes above & beyond to help us to make sure our luggage will make it to SFO. She went to the baggage claim and to the Airplane outside just to check it. Also Agent agent Leilani to help us call the baggage area to ask how to check it. KUDOS to your employees, American Airlines !!! Way to go