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| - We have used Minit Maids 3 times. First time, it went great. Second time, we got a bad team. Third time, we requested a different team, and still got a bad team. On top of that, we were threatened with a cancellation fee. I understand fees are there to preserve volume, and they are really reasonable generally speaking. But in this instance, we called to set up an appointment, received a return call requesting appointment confirmation, I called back to change the appointment . . . and then we never heard anything back until the day before confirming everything. Wait, what? Yes . . . they signed us up without our approval. Well, the appointment went through as (they) planned because we didn't want to eat the fee. When we returned home, the apartment was clean, but not $230 clean (AND WE STILL HAVEN'T RECEIVED AN INVOICE FROM THEM)! On top of that, they didn't wash the windows (we ordered a DEEP CLEAN), and here's the kicker: one of the women brought their kid! His or her greasy fingers and forehead smear are plainly spattered across my living room windows.
If you MUST contract for their service, make sure you STAY AT HOME WHILE THEY CLEAN.
Edit to add:
Since writing this review, they reached out to my fiancé, noting that they wanted to avoid me because they thought I was being unreasonable. The psychosis runs deep.
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