Had an 9am appointment! Lobby was gorgeous and the woman who greeted me was a doll. Filled out a bit of paperwork and was on my way. I met Jackie she was my esthetician. She had me change n sat me in this super comfy chair and asked me a few questions... Then she got started. Jackie is awesome and made me feel wonderful. There was no pressure but I did get a $10 upgrade and it was well worth it! She also gave me a few samples and water after my facial. Even though I did not purchase a monthly subscription I will be back to see Jackie very soon!!!!