My boyfriend and I were in Vegas for the weekend and were visiting jewelers to get an idea of what types of wedding rings we like. We were walking around Vegas in our casual clothes and we both look fairly young. Most of the stores we visited were clearly judging us by appearence alone and were less then helpful. When we walked into Cartier, we were greeted promptly and Lorenzo took the time to try to figure out exactly what I was looking for. I never once felt like he was judging me. He allowed us to browse and when I asked him if we could look at a ring for my boyfriend, he rolled out the red carpet for us. He made sure that he provided him with sizes that fit and he thouroughly explained the history behind every piece. My boyfriend is not someone who gets excited about jewelry but when lorenzo explained the history behind the tank ring he decided that he wants that ring badly.
I asked Lorenzo if I could have a princess moment and try on the most stunning ring that was half a million dollars. He said absolutley and took us into an office, offered us a beverage and explained all of the cuts and brilliance of that ring. We were so impressed by him. I told him about my previous experiences while in vegas and he explained to me that it is important to that team to treat customers like family and create the best expereince possible. He understood that you can never judge a book by it's cover especially in vegas. I felt his love for his job and it shines through. As of now, it looks like the tank ring will be the winner for him and I will absolutley drive 4 hours back to vegas or have lorenzo process my order over the phone even though I could easily just go to cartier in Beverly Hills. He was THAT impressive!