Dr Sassan's Office scheduled us for an appointment that was two weeks from the day of our call. He sent us the paperwork to fill out for the initial visit and in that paperwork was one document that stated I would be charged $25 if I canceled the appointment with less than 24 hours notice. The day of my scheduled appointment arrived and their office calls me and says that they are canceling the appointment because they don't except our insurance. I am pretty sure they didn't just stop accepting my insurance that day. They probably weren't as thorough as they should have been during our initial call and now I have to schedule another appointment with another doctor that will probably be two weeks out as well. For customer service these guys aren't all that great