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| - Well of course bad service often causes reviews such as this I feel it is warranted.
I went in to the store to inquire about having my stainless steel rolex Daytona serviced. I mention that I had seen a new one over seas for sale and the clasp was different than my 10 year old Daytona. The sales person showed me a new Daytona and indeed the clasp.is different. She then called over another salesperson and to make a long story short they began to tell me that I had a fake rolex. When you spend 10000 dollars on a watch you don't need to hear the dealer telling you its fake, and after running in back with my watch the first salesperson walked away and starting helping other customers. I had to walk over and ask where they had taken my watch, without my permission. In case you think I'm just some idiot with fake stuff, I would like to mention that when my ROLEX DAYTONA was returned the 2nd sales associate said he just found out this was the correct clasp for a rolex Daytona of this vintage (1995, D serial).
I for.one don't care for being treated poorly when asking about a $1000 dollar service on my watch. TO THE MANAGER OF COFFIN AND TROUT, tell your people customers wearing jeans and a pizza restaurant t shirt may still have money, heck they might own a chain of pizza restaurants, and such people don't wear suits and ties, but deserve respect and competent service also.
I recommend Jared ' s they have always been kind and respectful for my Rolex needs.
In response to Mr. Coffin, your sales person DID NOT "leave me in good", or any hands. The woman went to another customer and I stood in your store sans Daytona or explanation. ......I might add your response In no way has attempted to resolve my complaint. I am happy you responded and wonder what you feel a customer oriented resolution would be?
Sincerely, marc
Mr Coffin responed to a message I sent and I believe he would bend over backwards to assist me if I ever return to his establishment.
Kudos Sir, and thank you for listening.
Good luck, Marc
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