In a very upscale hotel like the Arizona Biltmore, I expect high standards. But when I stepped into the shower on Monday morning, 11/19/12, I was stung by a large scorpion. My friend was able to kill the scorpion and call the front desk. They sent security with insect sting wipes and got some basic information but I never heard from anyone in the hotel again, even to see if I was alive. As a result, I was incapacitated for 2 of the 4 days I stayed at the property and unable to walk. When I checked out on 11/21/12 I asked the front desk clerk if he was aware of my problem and he was not. He comped a $29 meal charge and said he would have the manager call me later that day. I have yet to be contacted by anyone. I understand that "it's the desert" and "you have to watch out for scorpions" but I have never even seen a scorpion before and certainly did not expect to see one in the 3rd floor shower stall of a pricey resort. (We had even upgraded to the Ocatillo.) I am appalled at the lack of concern by hotel staff. It was a completely ruined vacation and I would never stay at this property again.
To make matters worse, you have to walk miles to get anywhere on the grounds and it's like a maze to figure out where things are. Not sure how they get around ADA requirements.