What can I say but, WOW. 44 reviews, but 226 reviews that are not recommended. Over 90% of them negative. What does that tell you?
It's a pity when you see these many issues and that there is definitely a problem that should have been fixed a long time ago.
Their solution: Check the Owners FaceBook page, he is offering his friends gift cards for great reviews. It's someone's full time job to clean up the bad reviews. Be sure to check the Better Business Bureau too.
What's wrong with just being honest? Fix your problem. Good business practices are a novel idea aren't they?