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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I don't remember his name, but last Monday on 10-7-2016 this employee was awesome and went above and beyond to solve an ongoing issue that was going on for 5 months. I had received a phone in the mail that was defective, and when I returned it to the T-mobile warehouse they continuously claimed that they had not received it. I had been trying to get my money back for 5 months, since I had in fact returned the phone, and after numerous (7-8) phone conversations with customer service call center people and I had gotten no where. Frustrated, I went into this retail location and this gentleman researched the issue and saw the resolution through to the end, and made and extra effort to make sure I got paid back everything that I deserved, since the call center person was not willing to refund the shipping costs even though I had been shipped a defective phone. He was also very friendly during the whole process. I would like to recognize how good of a job he did with this situation. I have been a customer for 10 years and when I walked into this branch I was ready to leave T-mobile, even if it meant walking away from my account, phone number and everything and start new with somebody else because I was so done with the situation. Please figure out who this was and give him a raise.
http://www.openvoc.eu/poi#coolReviews
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