I haven't been back to this place since 2012. Went last night with my husband. It was a bit of a long wait to order. As usual it was packed & very busy. There was only 1 girl working at the counter taking orders. It seemed the bubble tea place was short stuff cause I had to wait more than 20 minutes standing in line to get my order and not to mention the waitresses looked stressed and overwhelmed with a lot of people. Well the girl at the counter seemed rather busy counting changes (that's why my order took so long).
I can't say the same with the inside interior; requires an overall upgrade. The chairs had seen its better days and not to mention the menu holder was kinda taped together (lol)
Management seemed not interested in keeping the place upgraded.