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| - Ordinarily, I'd give this place five stars, but let me explain the 3-star rating today. I come to this location ALL the time. The food is consistently good, I usually sit at the bar, and when I don't sit at the bar I am picking up a lunch order for my boss. I have never had a problem here until today.
It started when I called in an order for pickup. It was 11:30AM, I dialed the number, heard someone pick up, silence, and then said person hung up the phone. "Ok." I thought... maybe that was an error. So I called again. The phone rang for a very long time. I gave up on that call and tried one more time (understanding that I was calling to order lunch for my boss who could not get away from the office to get her own lunch). At this point, I get someone on the phone who, as it turned out, was one of the two hostesses working today. She took my order. It was pretty basic; two salads, one with no alterations, and one with olives and onions excluded. She said it would be ready in 10-15 minutes, so I walked down from my building.
Upon entering, I walked straight up to the desk, told her my name, and paid for my order. I then proceeded to wait at the bar with one of my co-workers (who had also ordered food, but her order was sent to the bar) for the food to be ready. She paid at the bar, got her order, and we walked back up front to collect mine.
Upon receiving my order, I found that there were olives on the salad that wasn't supposed to have them. I got no apologies from either the hostess who took my order or the other hostess (I guess) who joined her at the front. I asked if she could get that fixed, and she looked at me as if I were speaking Greek. She then looked at the other hostess and proceeded to walk back to the kitchen to have them removed.
Once again, I got NO apologies for the error. I'm not asking for tears, I'm asking for something more than a blank stare and an attitude of "what do you expect me to do about that?"
As I was waiting, two men in suits came in. They were told by the other hostess that there would be a 15 minute wait, and when they asked if they should just go elsewhere, the hostess said, "Yeah, that might be a good idea." So they left.
So what I'm taking from this is that the noon lunch rush was more than these two hostesses were ready to handle today. While I have worked in the service industry, and completely understand how stressful a hectic day can be, I would NEVER have allowed it to show on my face to a customer. At the least, I would've apologized for the kitchen's error and done all I could to "make it right" as soon as possible.
Once again. I love this place. I love their food. I love their bar. I was simply disappointed in the service I received today.
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