Always a problem. It's a shame that this is the only really convenient grocery store because of where we live. I used to go here primarily because my bank branch was also in this store. When I left that bank, I still needed to use this store for emergency buys or lottery tickets. On any name brand item, their prices are at least 30% higher than other local grocers. I have gone in there, just to use their service counter, and with a cashier 10 feet away, nobody bothers to show up, as if the customer is chopped liver. They are chronically understaffed as well with only one cashier lane open in the evenings. The most recent time I needed something at the service counter, the employee came by after nearly 10 minutes of waiting and then said he had something else to do, and didn't show up for another 4 or 5 minutes. Does the customer mean anything? The only department that has been useful has been the bakery.