Just had the worst customer contact with Bree, AHS assigned this to handle my plumbing issues and when Bree called to schedule an appointment I was given two options: Wed 11-3 and Thur 12-4.I requested the latest possible appointment because I get off work at 2..."i am sorry that can't be done" She advised me that appointments were already setup for those days "next week I can arrange your appointment for latest possible" How does that make sense? If appointments are scheduled for Wed and Thurs, how can it not be determined if my appointment would be closer to the last appointment of the day?
When I asked to speak to a mgr or supervisor she said that she was the supervisor. When I asked to be contacted by the owner, she said that was not possible and I explained I would have to talk to AHS and she said "that is fine, I am disconnecting the call now".
I am sure you have all the clients you can handle and don't mind losing one. May not look too good on social media or to AHS.