I've now rented a carbon road bike with them twice in the past couple of months. Both times they had the correct bike ready to go with the correct pedals. The bike was VERY clean both times. The new shop is super nice and it looks as though they used a professional designer (when I made a comment about the shop, they said they HAD used a designer). The bike worked very well, shifted perfectly, brakes didn't squeal, etc. They quickly adjusted the saddle to my custom setting (which I had memorized). All of the employees I came in contact with were very professional and very experienced. They have a nice changing room with mirror to get all of your gear on (I ride the bus from a hotel...so I need a changing room before and after ride). They have some of the best inventory of medium to higher-end cycling gear I've seen in a while. About the only hit I can give them is that they don't sell cold beverages/protein drinks for after one's ride. However, there is a cafe' next door. I would never hesitate to rent or buy from these guys again. If I lived locally, this would be my shop.