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  • This was formerly Lakeside Family Physicians-Highland Creek. If you were a patient there you may have gotten a letter or two informing you of the change of venue. They outgrew the old space. The location change has an impact on my review. Previously I setup my physical and my eye exam back to back at locations next to each other so I could walk from one to the next. This new location for Novant Health Lakeside now makes that impossible. I like my old setup, the change doesn't affect the quality of care. This new location is less convenient for me because of traffic. I can't rate Novant Health Lakeside Family Physicians - I can rate the doctors that I have seen here. In my experience the doctor makes or breaks the experience. I started with Dr. Atkins and he is great. I like his bedside manner and he is very engaging. He got busy - he was so in demand that he now runs a teaching program that cuts into his time as a primary care physician. With that came scheduling difficulty. I had to make a change because of my schedule - nothing that he did. I changed to Anna Claugus. She is a cut-up and likes to laugh. She didn't judge my immense fear of needles taking blood. I don't fear needles putting medicine into me - I don't like them removing my vitae. It is all in my head but so is my entire perception of the world. She did a great job of distracting me, with help from the great nurses, to keep me from looking at my blood being drawn. If I had looked I would have lost it. They are very personable here at Lakeside - they aren't in a huge rush to get onto the next patient. This doesn't mean if you have nothing to say they will just stand there. If you are asking questions or explaining something you have their full attention. They give nice explanations and if you ask about alternatives they are willing to list as many as they can. The wait here has been longer than I would have liked on a few occasions. This is offset by how nice the doctor and all the support staff have been to me. They even gave me a Spiderman sticker! These are usually reserved for children but who doesn't like Spiderman?
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