POOR CUSTOMER SERVICE - manager doesn't care if she loses clients.
Having being a business owner myself, I think it's important to talk about customer service and how it impacts your business and how it grows.
I have been to this location twice and on my third time I was reluctant about keeping my appointment but decided to go anyway. Reason being was that I wasn't thrilled about the overall experience in the quality of work. My appointment was for a regular wax and at the very end I had asked the technician if she could just remove a couple hairs in a separate spot they were like literally five hairs. She said nothing about it and did it.
As I was checking out at the front desk, the cashier said to me that there would be an additional $17 on top of my regular service. I've asked the woman at the cash why didn't the technician give me a heads up in the room that there would be an additional charge?!?! she said I don't know, but I can have my manager call you in the next 24 to 48 hours.
Needless to say four days had passed and I never heard back from the manager. So I intended to call her tonight and had a conversation with her. I explained the situation and basically she said to me that there was nothing that she could do for the additional $17. I asked her in good faith keep me as a customer if she could work with me on that because her technician should really advise me and she said I'm sorry there's nothing I can do.
Having recently moved from LA where services are a lot more, I've never had to pay extra for asking a technician to pickup 5 hairs.
I understand she has a fixed price list but apparently 17 bucks means more than the hundreds of dollars they would have taken from me in future.
Good luck European wax center in shadyside. I'm looking for a better wax location in shadyside.