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| - Terrible shuttle service, pretty good service department work.
I brought my car in to have a major part replaced under warranty, and this time I arrived there way before my shift started at work, giving me time to get to work and then some.
When I got the in shuttle van, the driver seemed to ask the other two guys in the van if they were OK with taken the couple first to the opposite direction that they were heading. I was also heading in their direction. They said it's OK, so he headed in the direction that the couple was heading. He dropped them off and then took everyone's destination again (the 3 of us). He dropped off the two guys further away first, and then tried dropping me off at the wrong direction after I had told him for the 3rd time where my destination was. Considering I made my appointment early enough, I still managed to not be late for work. I wasn't even offered a shuttle ride back to the dealership when they were done, but even if I was, I would've preferred walking there as it would've been faster.
As for the service portion, I was asked when dropping my vehicle off if I needed any other services done on it. I said I needed new wiper blade inserts. I was told that they wouldn't charge for the installation since they were doing work on my car anyways, so it would cost me the same to do it myself (just the cost of the parts). I told them to go ahead with that, and there were no probs with that. The clutch issue I was having seems to have cleared, so in respect to the service, all seems to have been done well.
Due to my over-all experience including the shuttle service, I might come back for service to this dealership, but I'd definitely avoid the shuttle. It's the reason why my rating has dropped down another star.
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