I went through this company with my insurance and at first the insurance company told me that it would be one hour. After me and my daughter waited in the 110 degrees heat for an hour, I then called Back and asked when they would be there and they told me it would take another 30 minutes due to traffic. I sat there for another 30 minutes and then I called again and they told me it would take another 30 minutes. I sat here for 2 1/2 hours waiting for this shitty SLOW PIK tow company before finally calling my insurance company and having them cancel the order. I ended up calling my mechanic to come and pick us up and now I have to wait and get reimbursed for the tow by my insurance company. This place is a joke