I got a freebie coupon in the mail so it's hard to complain but I fell for the upgrade so I still paid $10. Their attention to detail was poor. They left nail clippings on my carpet. It wouldn't take anything to have vacuumed them. The window was left smeared. They left black brake dust on all my rims. The strawberry air freshener smelled like chemicals barely a hint of strawberry. Just a minimal effort could have solved these issues. There are much better auto spas in Scottsdale.