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  • Ok in general but check part prices before you OK any work. I didn't and I wish that I had. Fletchers in general has treated myself, my girlfriend, and others pretty well on tires, including price, but this was my first experience with having other service done. I brought my van in to have the tires rotated and balanced. I also reported that I'd been experiencing a bit of a vibration at freeway speeds. Ryan, the mechanic, quickly found the culprit as he shook my right front tire; the lower ball joint was failing. Ordinarily, I do most work myself, but as I'm running short of time before I take the van on a trip, I decided to let them have at it. They quoted me $1200 to replace the upper and lower ball joints on each side, and while I thought that was a bit high, I know that it's a bit of a pain to do the job, and they could finish it that day. Additionally, I insisted on using top quality Moog brand parts for the job. The work was done well, and I have no complaints with the mechanics at all. The only thing I didn't expect was for their cost for the parts to be so much higher than for the same brand of part at a retail shop. For the upper ball joints I was charged $115 each; the same part (Moog K80196) goes for $38 each at O'Reilly down the road. The lowers (Moog K80197) were even more; Fletcher's charged me $179 each; they go for $69 each at O'Reilly. While I know all shops do some retail markup, I didn't expect markups of over 100% on the parts. Overall, the experience left me mixed. I'm glad that the van was fixed competently, and they didn't try to sell me things that I didn't need, like I've seen happen to other people. But the parts markup felt like a sneaky trick. I'm sure someone gets a nice bonus for that markup. If I had thought to check, I would have gone and picked up the parts myself.
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