| rev:text
| - When we arrived, we called them, as per instructions, to let them know we were headed to the car rental building where we were told we would be picked up by their van. It was 108* outside and we were waiting for 20 min.
After several calls, which went unanswered, a driver from another off site rental company gave us a ride after coming back to pick up his customers 3 times.
When we finally got to AVR, the building was tiny and people were spilling outside due to overcrowding. It had to be bad because no one would voluntarily be outside with those temperatures.
The whole place was packed and the temperature inside was not much better. Only 2 guys were working the counter and they looked frazzled. It took an hour to get to the counter, another hour to get the paperwork done. This because they wanted to sell us added insurance. When we told them we were covered by our insurance, they gave a horse and donkey show about how some insurances don't cover recreational vehicle rental. We said we never heard such a thing. They insisted we have to call our ins company and they have to speak to the agent personally in order to confirm. At this point we should have left but we didn't. After finally speaking with our agent and confirming that we are fully covered, they finally processed our order.
From that point we had to wait another hour for our van to be "cleaned". When I inquired of the the manager, Mike, what is taking so long, he barked, "We're doing our best"! Not a sorry or apology just WAIT!
Finally our van was brought to us and it was old, dented, the rear camera was hanging by the wire, the carpet was filthy and the velour seats had grease on it. The air conditioner was not working properly. When I mentioned this to Mike, he said, "Yes it is working! It's just 100 outside!" I was so upset by his rudeness, I had to add that then it must not be working very well! He just grunted.
Needless to say we asked for our order to be canceled. We booked another ride with Alamo and was in our brand new minivan in about 10 mins!
This place is the worst run business we've ever encountered. They were extremely understaffed, and tremendously over booked.
A family ahead of us booked a minivan for a little under $400 and were told they required $800 in payment. It took them 2 hours to untangle that "misunderstanding".
Another family booked a 15 person passenger van ahead of time and was told there was none available. They said there were children and elderly who were waiting to be picked up and the guy at the counter just about yelled at him, "What don't you understand when I say we don't have an available vehicle!" Why do they take the bookings then?
From some other reviews it seems they are not always this disorganized but we will never use them again!
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