After my initial review, I was contacted by Capriotti's apologizing for the messed up service. I appreciate Capriotti's reaching out and trying to make things better. I received in the mail today a letter from the assistant manager, Cody Robinson. In the letter, he apologized again. I'm very thankful for his continued communication and professionalism with me. I am happy to report that my husband and I ordered at Capriotti's last Saturday, June 16th and our order was perfect! Thank you! ;o)