I never write reviews but I must say I am extremely impressed by the staff here. Everyone is extremely nice and they make you feel like you're a friend or a family member which is more than I can say for my own doctor. I took my dog in to have a cyst looked at that had been bleeding and popped. The techs and Doctor took care of it right away and said if need be they would remove the rest of it when he came in for his teeth cleaning. I signed up for the yearly plan which makes it much more affordable to have a teeth cleaning, exams, etc. done for a dog. The tech went over all the possible charges that may occur during the teeth cleaning(like if he needed any extractions or extra anesthesia) so there would be no surprises which I have dealt with in the past at other vets/my own doctor. Dr. Hoppe called me after my dog's dental cleaning and went over everything that went on. I would recommend Countryside to anyone with pets!