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| - This place may be an ok place to buy (if you don't mind it being "all sales final") but it is NOT a good place to consign things.
Last year I took some things into 2 different Colleen's, because I live about 1/2 way between the two locations & it was a toss-up which one to go to.
To the Cheyenne store I took a wall mirror & a Lane mahogany coffee table with antique mirrored top. The person there said I should expect $48 for the table & $28 for the mirror. It seemed low but I wasn't in the mood to argue.
To the Henderson store I took a chrome chair (est $68), a midcentury clay container (est $18) and 2 silk & down pillows (est $18 each).
To me consignment shops are in the business of being custodians of your property with the purpose of negotiating a sale. Based on my experiences with other places, I assumed if things didn't sell they'd tell me to come pick them up or negotiate a lower price. The consignment contract even says "All merchandise remains available for sale until picked up or returned".
After the drop-offs I got 2 checks-one for the chrome chair & 1 for the hanging mirror. Both sold for the anticipated prices & I got 50% of sales price. Not much, but at least I didn't have to deal with Craigslist.
Time went on, I've been very busy, since I'd not been contacted I assumed everything I'd taken in was still on the sales floor. For months now I've been meaning to follow up, but I couldn't find my copy of the contracts until last weekend.
Today I went in to make sure everything was still ok. It wasn't.
I went to the Henderson store & was told the ceramic container sold (although I never got paid) & my 2 pillows "must be somewhere on the floor" and "it was up to me to go find them".
I asked if she could look up what I'd taken to the Cheyenne store & she did-and told me that my mahogany table had been donated. I asked "what do you mean it's been donated?" & she said it didn't sell so they gave it to a charity. She could tell I was shocked so she said she couldn't explain, that was a different store.
I went off to try to find my pillows. I walked around the whole store twice & they were not there. I went back to the desk. This time I got a different woman who later identified herself as the owner. She looked up the pillows & agreed they showed on the computer as still being in the store but if I didn't find them "we must have given them away".
Again - I was shocked!
I kept asking why I wasn't notified they were going to give away my stuff & she said they didn't have to. When I pointed out the contract said "All merchandise remains available for sale until picked up or returned" a young man (who was very defensive of the owner so I'm guessing he's her kid) said "that was only for the term of the contract" which - to them - is only 90 days. So after 90 days they can do whatever they want with other people's stuff. When I asked why I wasn't given a reminder that the 90 days were running out he said "they didn't have time" & "they didn't have to".
Keep in mind they had my mailing address, my email address and my phone number. THEY JUST DIDN'T WANT TO BOTHER.
I argued that it's their business to be custodians of other people's stuff, that I expected that in the course of their business they would give people a chance to get their property back.
They did not care. AT ALL.
Moving on to the issue of the container that sold but I didn't get paid for it, the owner said she'd "have to find out if I could still get paid, it might have been too long ago". I said "so you're telling me that after giving away about $100 worth of my property without letting me know, now you're gonna keep the money you made off something that did sell?
She kind of choked & said she'd have to make a call. After the call she had some blah blah blah about having to do research, had a check been printed, if so what happened, etc. I asked again "So are you still deciding if it's been too long for me to get paid for my property that you sold?" & she kinda said I would get paid & kinda didn't. People were listening and I don't think she wanted to say something clearly illegal in public (I don't expect payment).
I was offered a "donation slip" for my missing stuff & said I'd take it. The kid gave me a generic letter that had clearly been copied many times. The year "2013" was typed on it in a different font then the letter, so I'm guessing that was added later. They crossed out the "2013" & wrote in today's date, "Colleens Consignment" and my name. No attempt was made to write in the estimated value of my "donation".
If - like me - you want to outsource the sale of some possessions because you don't have time to follow up, this is not the place for you. How do we even know they're really donating our stuff? For all we know they're keeping it or selling it elsewhere.
Did I wait too long to follow up with them - yes. But I didn't know consignment places as bad as this one even existed.
SELLER BEWARE
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