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  • We recently visited Mandalay Bay hotel in Vegas on Dec 1st-3rd staying in one of their suites for my Nephews Army homecoming surprise, after checking out on the last day and by now almost home, my sister realized she left her purse in the room (which has her car keys, work keys, important information, etc.). In complete panic, she calls the hotel more than 3 times over two days time span to speak with head of security and they assure her that there is nothing in the room left behind, and giving attitude of annoyance for how many times we called, even hanging up on her the last time when asked to speak with their higher up. Well, comes to find out a week later my sister gets a call from a lady (new guest of the hotel staying in the room) stating that she found the purse (in the EXACT location my sister said it was to security, in which they swore up and down wasn't there) and is turning it into the lost and found at the hotel. What is seriously irking me at this point is the fact that security lied thru their teeth about checking the location when in reality, they didn't check at all! Now makes me seriously question 1.) How clean/sanitary those rooms TRULY are if the maids never once spotted it and 2.) How safe the hotel is given the "what if" possibilities! Especially right after a major tragedy that took place on their property on Oct. 1st. I think this is completely unacceptable and unprofessional, and most importantly unsafe! If it wasn't for that lady, in which we are so very thankful for, who knows what hands that purse would have ended up in.
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