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| - I used to come to this store a few times a year but my last interaction has totally turned me off from returning. I was debating even reviewing, as I almost never buy sex toys here, because frankly, Seduction has way better selection and pricing, but Come As You Are specifically bills itself as queer and trans friendly and I now question that.
Typically I only come to Come As You Are for their trans stuff--packers, binders, and items that are used to enable better passing--things that are not sex toys and cannot be used as sex toys. I made a mistake last time and grabbed the wrong packer. I returned within a week (I have a disability that makes travel difficult, so these aren't easy trips for me to make) with the packer in its sealed plastic and the receipt. I didn't want a refund, I just wanted to exchange it for a similar item, just a smaller size. I was told even though it's sealed in plastic and not a sex toy that I was not allowed to exchange it due to health concerns. Then the employee told me to go on a Facebook group and exchange it for used toys and such. That's when I got angry and pretty disgusted: it's a passing item, not a sex toy (it cannot be used to penetrate); I came back as soon as my disability enabled; on top of disregarding those facts, don't tell me it's a hygiene issue and then tell me to (without checking if I'm out about my trans status on Facebook or not) exchange the item for used products online.
I'm tired of companies saying they're queer friendly, trans friendly, accessible, etc. when they're clearly just trying to make a buck off of those groups of people. Will not be returning and will be telling others to go elsewhere, too.
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