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| - The worst servicing of an order I have ever experienced anywhere. Went one week ahead of time to order some desserts for a dinner party, because I was told a 'special order' requires one week's notice. I arrived the morning of the pick-up day--all smiles, along with my wife--to just CHECK on the order...simply to make sure our time-frame would be honored later that day (was on a tight schedule). I even offered to pay for it to save time on the back-end, even though it's pick-up time wasn't for 6 or 6 1/2 hours later. They eventually found the order still sitting on their order board, and said there would be no problem--really? Why one week's notice when the order is just sitting there completely forgotten? They couldn't even find it at first. They also could NOT ring up the order ahead of time (why, I am not sure). Returned at the appointed pick-up time...NO order! Was told they were just wrapping it up...(and this was NOT a big or complicated order, especially with a week's advance notice!). My wife and I sat for a few moments, and I went to the washroom. Through a window that looked into the kitchen from the hallway, I saw one lady feverishly trying to dress petit-fours. It was clearly my order. The order hadn't even BEGUN to be filled! I was getting very irritated, so my wife suggested that I go to our hotel and check-out while she waited. I did so and returned...still no order. In short, the order was one hour late by the time we paid for it. I wanted to just walk out, and told them so; but my wife just HAD to have these desserts for a dinner party. So we paid...no discount...even though MY time is definitely worth some money too! My wife said aloud: "C'mon honey, they are a small business...give them a break". To the ladies who own/operate this shop: I am a small business, and I am immensely successful precisely because I am fully reliable. NEVER late. My associates are not uninformed, as are your front of house staff; and as an owner/proprietor, I care about my customers...unlike you. Your attitudes were truculent, condescending, and arrogant...but your pastries were indeed pretty good (but that is the only compliment you are getting). No matter how good the desserts, this order was not worth my time or your attitudes. Here is a reality check...you are running a business...straighten out your personalities, be on time, and hire extra artisans if that is what it takes. But don't EVER keep customers waiting an additional hour for an order that was placed one week in advance. To your relief I am sure, you can be certain that I will not be returning to spend my money in your establishment. To others who are reading this...be forewarned.
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