If they are busy they will NOT take your order over the phone (even though the message on the phone says their business hours). This is EXACTLY what the waiter said when I walked in. Super frustrating. However, the food is good. It's fresh. The kitchen is in the same room / vicinity as the dining area. You don't leave the place smelling like fish sauce. I wish they would let customers know in advance that they will NOT answer the phones during "busy times" there were 5 couples seated and two waiters. How is that "very busy" with two waiters? If this place wasn't super close to my house, I wouldn't have came here, but if you're craving pho, you have no choice haha. Sacrifices. Lol.